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Table of contents

Introduction

This guide is intended to European merchants and explains how they can configure their shop and make sure it's compliant with European e-commerce legislation. 

Why you should bother about it

If you're based in Germany, Austria or Switzerland, or intend to sell in those countries, making sure your shop is compliant with the legislation is a mandatory requirement. Failing to do so could expose you to prosecution fees. To avoid these prosecutions, certification companies like Trusted Shops, EHI, Händlerbund and Protected Shops can audit your shop and provide you with a certificate that proves you're in conformity with legal requirements.

PrestaShop 1.7 is already pre-certified by these companies, which means it'll ease the process of getting the complete certification. To know more about this, you may read :

(TO DO) link to all 4 pre-certification pages on prestashop.com

How to configure your shop

The cornerstone of PrestaShop's compliance is the module "Legal Compliance" (technical name: ps_legalcompliance), which allows you to do 95% of the set up for a compliant shop. Some other elements are not part of this module and can be configured separately. We will go through every aspect of the Legal Compliance module and these other elements.

Configure the Legal Compliance module

Installation

Go to your back-office, in the Modules & Services page, and in the first tab "Selection" use the search bar to look for "legal compliance" and install the module.
You can then go in the second tab "Installed modules" and click on the "Configure" button of the module Legal Compliance.

Pre-set elements

When you install the Legal Compliance module, it actually triggers a lot of pre-configuration that happens behind the hood. Here's a list and you may click on the links to see more about each element.

  • Some static pages are created, thus providing you the means to indicate legally required informations to your customer. For more, see "Legal content management" (TO DO). The links to these static pages will automatically be part of the footer of the front-office, thus accessible for your customers at any time.
  • The final summary in the last step of the checkout is also enabled. (TO DO) link
  • Newsletter subscription module
  • Tax settings: line with the total amount of taxes
  • "Free" shipping label : sometimes, the default carrier of your default country may be free and this information is displayed on the shopping cart page even if you haven't set your address and delivery method during checkout. Because the final shopping cost depends on the address and chosen carrier the Legal Compliance module will automatically add a mention "under conditions" which links to the static page "Shipping and Payment" where you should write every detail of the shipping conditions and costs.
    (TO DO : add screenshot)
  • (TO DO) Opt-in for ToS and revocation terms in checkout

Configuration

In this paragraph we'll go through every option inside the configuration page of the Legal Compliance module.

LABELS

Delivery time label (available products)

This is a global parameter that will be displayed on the detail page of every non-virtual product. We recommend you use a precise indication like "delivery time: 2 to 5 days" instead of vague indications "delivered in 3 days in normal conditions".

In back-office:


In front-office:

Delivery time label (out-of-stock products)

Same as above but for out-of stock products.

Additional information about delivery time

You may use this field to display additional information about the applicable conditions of the above-mentioned delivery time labels. For instance, the delivery time may only apply to Germany.
A link to the static page "Shipping and Payment" is also automatically added so that the customer may have access to the complete information about the shipping conditions.

In back-office:

In product detail pages:

In the footer of product detail pages:

 

'Our previous price' label

When a product is on sale, this option adds the label 'Our previous price' before the crossed price. It thus allows you to indicate that this crossed price comes from an active promotion and that it's not the manufacturer's recommended price nor the competitor's price.

In the product detail page:

Tax 'inc./excl.' label

This option displays whether the tax is included on the product page ('Tax incl./excl.' label) and adds a short mention in the footer of other pages (product listings).

In product detail pages :


In the footer of product listing pages:


Price per unit label

When this option is enabled, the unit price (price per kg, L...) will be visible next to the product price if available. 

In the product configuration page of the back-office:

Whic then looks like this in the front-office:


'Shipping fees excl.' label

When enabled, this option displays a label "shipping excluded" both in product detail pages and in the footer of product listings. This "shipping excluded" label is a link to the static page "Shipping and payment", which is automatically created by the Legal Compliance module at its installation. Make sure the shipping and payment terms are associated to a static page (TO DO : see Legal content management).

In the product detail page:

In the footer of product listings:


Revocation Terms within ToS

This option will include the content of the revocation terms within the Terms of Service static page.

Revocation for virtual products

This option adds a mandatory checkbox at the end of the checkout process when the cart contains a virtual product (either a service or a digital good). It ensures that the client is aware that he looses his right to cancel once the download of digital good has begun or once the service has been fully performed.

'From' price label (when combinations)

If a product has combinations with different prices, this option adds a label "From" before the product price in product listings. Please note that the price displayed in product listings is not the lowest possible price but the default combination price.

In product listings:


Custom text in shopping cart page

FEATURES

Enable 'Reordering' feature
Proportionate tax for shipping and wrapping

LEGAL CONTENT MANAGEMENT

EMAIL CONTENT INCLUSION

Configure other elements of PrestaShop

Order settings

enable the final summary

Product settings

products with a unit price : how to fill it in, what it looks like

display certain characteristics in the shopping cart summary : workaround with combination attributes

Shipping settings

warning about the carrier's description, which should not contradict other indications from the ps_legalcompliance module (delivery time)

how to use it for Switzerland

Newsletter subscription

how to configure it, what to put in the Privacy policy page about the newsletter

Customer reassurance module

What to put in it.

Bankwire module

remove the double invitation to pay

Static pages

Fill it in!

What is still your responsibility

PrestaShop's core and native modules will allow you to comply with most of the functional requirements from the certification authorities. However there are some elements that are specific to your shop that are your responsibility to configure or fill-in. These elements are:

  • the static pages that contain legal information
  • payment modules
  • newsletter modules
  • shipping modules

 

 

 

 

 

 

 

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