Page History

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• On the left, order information:
  
  • The status and status history of the order.
  • The shipping information: total weight of order and carrier chosen by the customer.
• On the right, customer information:
  • Name of and buying history.
  • Private note, if any.
  • Shipping and invoice addresses (with a rough location map using Google Maps).
• The method of payment that was used, the cost of the products, and the shipping costs.
• Various details on the ordered products.

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When adding a product, the products table gets a new row added with a handful of fields. The first text field is actually a small search engine: type the first letters of a product to see a list of corresponding products. Select the one you want to add, and the grayed-out field of the row becomes available.
If the product has combinations, you can select it in a drop-down list that appears below the name: the unit price update updates accordingly.
Set the quantity of products, and then click the "Add product" button: the product is added.

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• Awaiting bank wire payment.
• Awaiting Cash on Delivery validation.
• Awaiting cheque check payment.
• Awaiting PayPal payment.
• Canceled.
• Delivered.
• On backorder (not paid).
• On backorder (paid).
• Payment accepted.
• Payment error.
• Payment remotely accepted.
• Preparation Processing in progress.
• Refunded.
• Remote payment accepted.
• Shipped.

In order to get a better view of the order's activity, every status change is recorded, and the log appears right below above the status change drop-down list. Therefore, you should only change a status if it has been clearly confirmed: do not mark an order as "Delivered" when you have sent the package, use "Shipped"; do not use "Preparation Processing in progress" when in fact you have only taken a quick glance at the order, etc.

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The action buttons change depending on the order's status. For instance, once the order is in the "Delivered" state, the "Add a product" and "Remove Cancel products" turn into is replaced by two new buttons: "Return products" and "Partial refund".

• Standard refund. Available once the order reaches the "Payment accepted" status. Not available once the products have been sent.
  To be used when you need to refund the totality of the order, and can be done as long as the products are still in your warehouse.
  Click the "Standard refund" button and a new column will appear in the product list, titled "Refund". Set the amount and quantity for each of the affected products, choose one of the options at the bottom of the list (see below), and click the "Partial refundRefund products" button at the bottom of the table.

• Partial refund. Available once the order reaches the "Payment accepted" status.
  To be used when you need to refund only part of the order and not the whole order, either because the customer returned the ordered product, or simply as a sign of goodwill for a damaged product that the customer chose to keep anyway. 
  Click the "Partial refund" button and a new column will appear in the product list, titled "Partial refund". Set the amount and quantity for each of the affected products, choose one of the options at the bottom of the list (see below), and click the "Partial refund" button at the bottom of the table.
• Return products. Available once the order reaches the "Shipped" status. PrestaShop must be set to accept merchandise returns, which is not in the Orders Customer Service > Merchandise Returns page, with the "Enable returns" option.
  To be used only when the customer has effectively returned products: once the returned product has been received, you can mark it as returned directly in the order form. 
  Click the "Return products" button and a new column will appear in the product list, titled "Return". Check the box of the affected products, indicate the quantity of items that were returned, and click the "Return products" at the bottom of the table.

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• Re-stock products. When checked, PrestaShop will consider that the returned product as is available for sale again, and will therefore increase the stock for this product. You should not click this when a product is returned due to it being broken...
• Generate a credit slip. When checked, a credit slip will be created for the selected items. A credit slip is an acknowledgment from your shop that merchandise has been returned and that a refund has been issued. The customer can then use it as a credit slip for his or her next purchase.

• Generate a voucher. When checked, a voucher will be created for the amount of the selected items. A voucher takes the form of a discount code that the customer can enter during the checkout process.
  You can edit the customer's existing vouchers by viewing the customer's page: from the current order's page, click on the link under the customer's name in the "Customer information" section; once in the customer's page, reach the "Vouchers" section. You can edit each voucher by clicking on the "Edit" icon.

  Warning
  In PrestaShop, vouchers are part of a special kind of discount feature: "cart rules". They can be created and edited from the "Cart Rules" page, under the "Price rulesDiscounts" menu. The cart rules creation process in the next chapter , "Creating Price rules And Vouchers".

• Repay shipping cost. You can also choose to refund the shipping cost of the returned product, which is always an appreciated gesture.

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By default, you can download the order itself as a PDF, by clicking on the "Print order" button on rightthe left.

You can get an invoice for the order by clicking on the "Generate invoice" button from the "Documents" section. The invoice is also generated once you put the order in the "Payment accepted" status.
Once it is generated, the "View invoice" button below gets activated the top-bar.

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When you put the order in the "Preparation Processing in progress" state, a delivery slip PDF is generated, which you can then download from the "Documents" section.

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