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Done well, the whole update process described within these pages should not take more than half an hour. Do not try to skip a step in order to be done with it faster, as they all are crucial.
PrestaShop support
For any support request or help to setup your website, contact us at +33.1.40.18.30.04 (9 am – 6 pm Central European Time) and discover our yearly support offers.
Our support team is at your disposition for all technical problems related to the upgrade of your PrestaShop store:
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- Import your backed up data via phpMyAdmin
If the size of your database is too big, you might encounter an error message. If so, you might need to ask your hosting provider for help by changing the size of the database maximum upload.
This is typically done by the tools provided to you by your provider, most often phpMyAdmin.
You will find the backup data under the/admin/backupsfolder.
You can also download the database from within your back office. Visit "Tools" then "DBBackup". Select your latest database and download it to your computer by clicking on it. It should typically take between 1 and 20 minutes to download.
Contact us
For any support request or help to setup your website, contact us at +33.1.40.18.30.04 (9 am – 6 pm Central European Time) and discover our yearly support offers.
Our support team is at your disposal for any technical detail pertaining to updating your shop to the latest PrestaShop version.
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