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The "Merchandise Returns" page gives you a list of all the RMA process (Return merchandise authorization).
At the bottom of the page, you have the possibility of enabling customers to send products back to you ("Enable returns" option). Simply make a choice, indicate the number of days during which a return request can be made, and save your settings: customers now have the ability to ask for a return authorization.
Return process: how the customer sees it
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It is now up to you to accept it or deny it:
- Click on the name of the return request to see more details.
- At first, the RMA has the "Waiting for confirmation" status. Change the status to continue with the return process or stop it.
- Validate.
The refund process can take several steps, which are indicated by the RMA status. There is just a handful of statuses, which can follow the whole RMA process:
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